Payment Policy – Floxsonali

Effective Date: January 8, 2025

At Floxsonali, we are committed to providing a smooth, secure, and hassle-free payment experience for all our customers. This Payment Policy outlines the methods and procedures for making payments when shopping with us.

By making a purchase on our website, you agree to the terms and conditions outlined in this Payment Policy. Please review it carefully.

1. Payment Methods Accepted

We offer a variety of payment options to accommodate different preferences and ensure a secure transaction process. The following payment methods are accepted:

  • Credit Cards: We accept all major credit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Debit Cards: Debit cards that are backed by Visa or MasterCard are also accepted.
  • PayPal: You can also choose to pay securely using your PayPal account.
  • Gift Cards: We accept gift cards issued by Floxsonali, which can be used as a form of payment on our website. Please note that Floxsonali gift cards cannot be redeemed for cash.
  • Other Payment Options: We may offer additional payment methods at checkout, depending on your location and the payment processor we partner with.

2. Order Confirmation and Payment Authorization

When you place an order on Floxsonali, your payment information will be processed and verified. Upon successful payment authorization, you will receive an Order Confirmation Email. This email will include the details of your order, such as:

  • Order number
  • Products purchased
  • Total amount charged
  • Shipping and billing information

Please note that an Order Confirmation does not imply that the order has been fully processed or that the payment has been accepted. Your payment is authorized only after the payment processor approves the transaction.

3. Pricing and Taxes

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. While we make every effort to provide accurate pricing, errors may occur. If a pricing error is detected after you place an order, we will contact you with the corrected price and offer you the option to proceed with the updated price or cancel the order for a full refund.

  • Sales Tax: Sales tax is applied based on your shipping address and will be calculated during the checkout process. The applicable sales tax will be included in the final amount charged. Sales tax rates are subject to change based on your location.

4. Payment Processing

Your payment will be processed once you complete your order. We work with trusted third-party payment processors to ensure your financial information is secure. The processing time for your payment depends on the method used:

  • Credit/Debit Card Payments: Payments made with credit or debit cards are usually processed instantly, and your order will be confirmed shortly after the transaction is authorized.
  • PayPal Payments: If you select PayPal as your payment method, you will be redirected to the PayPal website to complete the payment securely. Once your payment is completed, you will return to our website to finalize your order.
  • Other Payment Methods: If you use a different payment method, processing times may vary, and you will be notified once your payment has been successfully processed.

5. Payment Declines and Errors

If your payment is declined or there is an issue processing your payment, we will notify you via email. In such cases, you may:

  • Attempt to pay again with a different payment method.
  • Contact your bank or payment provider to resolve the issue.
  • Cancel the order if you wish to discontinue the purchase.

Floxsonali is not responsible for any errors or delays caused by the payment processor or financial institutions involved in the transaction.

6. Order Cancellation and Modifications

Once an order is placed, it will be processed promptly. We are unable to modify or cancel an order once it has been processed for shipment. If you need to cancel your order or change its details, please contact us as soon as possible. If the order has already shipped, you may return the items as per our Refund and Returns Policy.

7. Security and Fraud Prevention

We take the security of your personal and payment information seriously. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your sensitive data during the payment process. Additionally, we use fraud prevention measures to ensure that only authorized payments are processed.

  • Fraud Prevention: In cases where fraud or unauthorized transactions are suspected, we may require additional verification before processing your order. This may include contacting you for further information or verification of your payment details.

8. Refunds and Adjustments

If a refund is issued, the amount will be credited to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect on your account, depending on your payment provider or financial institution.

For more information on refunds, please refer to our Refund and Returns Policy.

9. Currency

All transactions on our website are processed in U.S. dollars (USD). If you are purchasing from outside the United States, your credit card or payment provider will convert the amount to your local currency, and exchange rates may apply.

10. Contact Us

If you have any questions about your payment, billing information, or need assistance with completing a payment, please do not hesitate to contact us:

Floxsonali
900 Luther Dr #B
Wilmington, Illinois (IL), 60481
Phone: (815) 476-1935
Email: info@floxsonali.com
Website: www.floxsonali.com

Effective Date: January 8, 2025

Thank you for choosing Floxsonali. We are committed to offering a seamless and secure payment experience to make your shopping experience enjoyable and worry-free.