Shipping Policy – Floxsonali

Effective Date: January 8, 2025

At Floxsonali, we aim to provide fast, reliable, and affordable shipping for all of our customers. This Shipping Policy outlines the process for shipping products purchased on our website, including delivery times, shipping methods, and any additional fees.

By placing an order with Floxsonali, you agree to the terms of this policy. Please read it carefully to understand our shipping procedures.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. The estimated delivery time will depend on your location and the shipping method selected during checkout.

  • Standard Shipping: Orders are typically processed and shipped within 1-2 business days. Standard shipping generally takes 5-7 business days for delivery within the United States. International shipping times may vary.

  • Expedited Shipping: We offer expedited shipping options for faster delivery. Expedited shipping typically takes 2-3 business days for delivery within the United States.

  • International Shipping: Floxsonali ships to select international destinations. Delivery times for international orders vary based on the destination and customs processing. Please note that customs duties, taxes, and any additional fees may apply, and these are the responsibility of the customer.

2. Shipping Charges

Shipping charges will vary based on the weight, size, and destination of your order. The total shipping fee will be calculated at checkout and displayed before you complete your purchase. We offer free standard shipping on orders over a certain amount (please check the website for current promotions or minimum order requirements).

  • Free Shipping: Free shipping is available for orders over a specific amount. The details of the promotion will be displayed during checkout.

3. Order Processing

Once your order is placed, we will begin processing it immediately. Please note the following:

  • Orders are typically processed within 1-2 business days after payment has been verified.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • If there is a delay in processing due to stock availability or other issues, you will be notified immediately.

4. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your delivery. If you do not receive tracking information within 2 business days after shipment, please contact us for assistance.

5. Shipping Address

It is essential that you provide a correct and complete shipping address when placing an order. We are not responsible for delayed or lost shipments due to incorrect or incomplete address information provided by the customer.

  • Address Corrections: If you notice an error in your shipping address, please contact us as soon as possible. We may be able to correct the address before the order ships. Once the order has been processed and shipped, we cannot change the address.

6. Delivery Issues

While we strive to deliver all orders on time, sometimes delays or issues may occur. If your order is delayed or lost, please contact us immediately. We will work with the shipping carrier to locate your package and resolve any issues.

  • Damaged Goods: If your order arrives damaged, please contact us within 7 days of delivery. We will assist you with returning the damaged items and either sending a replacement or issuing a refund, in accordance with our Refund and Returns Policy.

  • Missing Items: If an item is missing from your order, please reach out to us as soon as possible. We will investigate the issue and ensure you receive the correct items.

7. Shipping Restrictions

We currently ship to all U.S. states and select international locations. However, there may be certain restrictions on shipping to specific destinations, particularly for large or heavy items. If your order cannot be shipped to your address due to these restrictions, we will notify you and offer alternative solutions.

8. Order Cancellations and Modifications

If you need to cancel or modify your order, please contact us as soon as possible. We are generally able to cancel or modify orders within 24 hours of placement. Once an order has been processed for shipment, it cannot be canceled or modified, but you may return the items in accordance with our Refund and Returns Policy.

9. International Shipping (Customs and Duties)

For international orders, please be aware that the recipient is responsible for any customs duties, taxes, or fees that may be charged by the destination country. Floxsonali has no control over these fees and cannot predict what they may be. Customs policies vary by country, so we recommend that you contact your local customs office for more information on potential fees before making your purchase.

10. Contact Us

If you have any questions or concerns about our shipping policy, or if you experience any issues with your order, please do not hesitate to contact us:

Floxsonali
900 Luther Dr #B
Wilmington, Illinois (IL), 60481
Phone: (815) 476-1935
Email: info@floxsonali.com
Website: www.floxsonali.com

Effective Date: January 8, 2025

Thank you for choosing Floxsonali. We are committed to delivering your high-quality furniture in a timely and efficient manner. Enjoy shopping with us!