Sales Policy – Floxsonali

Effective Date: January 8, 2025

At Floxsonali, we strive to provide the highest quality modern and luxury furniture, ensuring a seamless and enjoyable shopping experience for all of our customers. Our Sales Policy outlines the terms and conditions under which we sell our products and the rights and responsibilities of both the customer and Floxsonali.

By purchasing products from Floxsonali, you agree to the following terms:

1. Product Availability

We make every effort to ensure that the items listed on our website are in stock and available for purchase. However, due to demand and other factors, stock availability may change. If an item is out of stock after your order is placed, we will notify you as soon as possible and offer you the option to:

  • Wait for the item to become available.
  • Select a similar product as a substitute.
  • Cancel your order for a full refund.

2. Pricing and Payments

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. We strive to provide accurate pricing, but errors may occur. If an error in pricing is discovered after your order is placed, we will contact you immediately. You will have the option to accept the corrected price or cancel your order for a full refund.

  • Payments: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. Payment will be processed once your order is confirmed. All payments must be authorized by the financial institution or payment service provider.

  • Sales Tax: Sales tax will be applied to orders based on the applicable tax rate in your shipping destination. The final total, including sales tax, will be displayed during checkout.

3. Order Confirmation

After you place an order with Floxsonali, you will receive an Order Confirmation Email with details of your purchase. This email will contain:

  • Order number
  • Product(s) purchased
  • Total price
  • Shipping information

Please review your order carefully. If there are any discrepancies, contact our customer service team immediately at info@floxsonali.com or call (815) 476-1935.

4. Order Processing and Shipping

  • Order Processing: Once your payment has been successfully processed, your order will be prepared for shipment. Orders are typically processed within 1-2 business days, depending on product availability and payment verification.
  • Shipping: We offer various shipping options based on the size and weight of your order, as well as your location. Shipping fees will be calculated at checkout. Delivery times vary based on your location, but most orders will arrive within 5-7 business days after being shipped.
  • International Shipping: We currently ship to select international destinations. Additional customs duties or taxes may apply to international shipments, which will be the responsibility of the customer.

5. Order Modifications and Cancellations

  • Order Modifications: Once an order is placed, we are unable to modify the items in the order. If you would like to change or add items, please contact us as soon as possible. If the order is still being processed, we may be able to cancel it so you can place a new one with the correct items.

  • Order Cancellations: Orders may be canceled within 24 hours of purchase. If you need to cancel your order, please contact us immediately. If the order has already been processed and shipped, it cannot be canceled, but you can return the item according to our Refund and Returns Policy.

6. Delivery and Shipping Issues

While we strive to ensure that all orders are delivered on time, there may be occasional delays due to unforeseen circumstances such as weather, holidays, or shipping carrier issues. We will notify you of any significant delays and work to resolve them as quickly as possible.

  • Damage during Shipping: If your item arrives damaged or defective, please refer to our Refund and Returns Policy for instructions on how to initiate a return or exchange.

  • Incorrect or Missing Items: If your order contains the wrong items or items are missing, please contact our customer service team within 7 days of receiving your order to resolve the issue.

7. Promotional Offers and Discounts

  • Coupons and Promotions: From time to time, we offer special promotions, discounts, or coupon codes. These offers are subject to specific terms and conditions, which will be clearly stated at the time of the promotion. Discounts cannot be applied to previous purchases or combined with other offers unless explicitly stated.

  • Gift Cards: Floxsonali offers gift cards that can be redeemed online. Gift cards are non-refundable and cannot be redeemed for cash. Any remaining balance can be used for future purchases.

8. Product Warranty

Floxsonali products come with a limited warranty that covers manufacturing defects under normal use. If you experience any issues with your purchase within the warranty period, please contact us, and we will assist you in resolving the issue.

Warranty details:

  • The warranty period varies by product type (e.g., sofas, tables, chairs). The details will be included in the product description.
  • Warranty coverage is subject to terms such as proper use, care, and maintenance of the product.

9. Customer Service

If you have any questions or concerns about your order, please don’t hesitate to contact us. Our customer service team is available to assist you with any inquiries related to products, orders, returns, or general information.

Contact Information:
Floxsonali
900 Luther Dr #B
Wilmington, Illinois (IL), 60481
Phone: (815) 476-1935
Email: info@floxsonali.com
Website: www.floxsonali.com

10. Amendments to Sales Policy

We reserve the right to update or modify our Sales Policy at any time without prior notice. Changes will be effective immediately upon posting on our website, and the “Effective Date” at the top of the page will reflect the latest revision.

By purchasing from Floxsonali, you agree to abide by the terms of this Sales Policy. We are committed to providing you with high-quality products and exceptional service, and we look forward to helping you create the home of your dreams.

Effective Date: January 8, 2025