Floxsonali Refund and Returns Policy

Effective Date: February 25, 2025

At Floxsonali, customer satisfaction is our top priority, and we want you to be completely happy with your purchase. If you are not satisfied with your order, our refund and returns policy allows you to return items within a specified period for a full refund or exchange.

Returns

You may return most items within 30 days of delivery for a full refund or exchange, provided the item is in its original condition, unused, and in the original packaging. To initiate a return, please contact our customer service team at info@floxsonali.com. Once your return request is received, we will provide you with return instructions and a return shipping label.

Non-Returnable Items

Some items, such as custom-made or personalized furniture, are non-returnable unless they are damaged or defective. Please review the product descriptions carefully before placing your order.

Refunds

Refunds will be processed once the returned item is received and inspected. We will notify you via email when your refund has been processed. Refunds will be issued to the original payment method, and you can expect to receive the refund within 5-10 business days after approval.

Exchanges

If you wish to exchange an item, we are happy to assist. Simply contact us within 30 days of receiving your order, and we will work with you to exchange the item for something that better suits your needs. The exchange item must be in its original condition and packaging.

Return Shipping Costs

The cost of return shipping will be covered by Floxsonali if the return is due to a defect or error on our part. Otherwise, the customer is responsible for the return shipping fees.

For any further questions or concerns, please do not hesitate to reach out to us:

Floxsonali
900 Luther Dr #B, Wilmington, Illinois (IL), 60481
Phone: (815) 476-1935
Email: info@floxsonali.com
Website: https://floxsonali.com